Money back guarantee & refund policyWe offer a 7-day money back guarantee for Web Hosting services. Virtual servers (VPS, VDS, Cloud) have a three (3) day money-back guarantee. As of February 19, 2020, 10% payment instrument (payment company) commission will be deducted from the amount to be refunded, and the remaining amount will be returned.
Shared Hosting : Hostigger offers a Seven (7) day money- back guarantee for Hostigger's managed shared, and reseller hosting services only. This money-back guarantee only applies to fees paid for hosting services and does not apply to administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services. The fee for the days you use the service is deducted and the remaining fee is refunded.
VPS : Virtual servers (VPS, VDS, Cloud) have a three (3) day money-back guarantee. (Network Test connection is provided at the purchasing stage. It is the customer's responsibility to test the network from this connection. After the order is activated, refund requests will be rejected due to speed problems caused by the distance between countries.)
Dedicated Server : There are no refunds on dedicated servers
- - Refund request will not be approved for service renewal payments and existing credits in your account.
- - Refunds cannot be requested for reasons such as Wrong Package Order, Inadequate package features, incorrect operating system, installation problems of 3rd party software on the server. In such cases, you can open a support request, upgrade to the correct plan or request a different operating system.
- - Refund policy will only apply to one account. If you have multiple accounts, you will be provided refund for only one of the accounts.
- - Refunds are only allowed if given the approval of staff via support ticket or email service. Any unauthorized chargebacks will not be granted and you will be blacklisted from our service.
- - Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all the right to decline a refund when you are in violation.
- - There is no refund option for payments made with Bitcoin and Altcoin.